FAQ's

Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.

Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

When will I get my order?

Usually, it takes 2–5 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but within Europe is around 3–4 business days.

Do you offer worldwide shipment?

At the moment we offer only shipment within Europe.

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities in Europe!

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at hello@fukuro.fashion with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at hello@fukuro.fashion

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at hello@fukuro.fashion within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

What is your return policy?

We have a 30-day return policy. Please go to the following page regarding details: Link